Do you touch my production environment?
Not by default. Sessions are advisory — I review designs, configs, and plans, and I tell you exactly what to run and in what order. If you want hands-on implementation support during a change window, that's a project engagement scoped separately in writing.
What if 30 minutes isn't enough?
Then book the Deep-Dive instead — it's 60 minutes and includes a written summary. If a Quick Review runs short of what you need, I'll say so early rather than at minute 29, and we can move to a longer session or a project scope.
Can I share confidential network details?
Yes. I work under NDA on request — send it before the session and I'll sign it. I've spent 15+ years in a regulated financial-services environment, so handling sensitive topology and policy detail is routine. Sanitize what you're comfortable sanitizing; it rarely changes the advice.
What timezone are sessions in?
I'm based in Toronto (America/Toronto), and booking slots are shown converted to your local timezone automatically. Evening slots are available on weekdays, which usually covers North American and European mornings.
What do I actually leave with?
A recommended next step you can act on, the specific risks in your current plan named explicitly, and the rollback path. Deep-Dive sessions also include a written summary afterward so you can circulate it to your team or change-advisory board.
What's your refund policy?
If a paid session doesn't give you something useful, tell me within 48 hours and I'll refund it. I'd rather return the money than have you recommend against the work.
Which platforms do you cover?
Palo Alto and Panorama, Cisco Nexus and IOS-XE routing, Aruba ClearPass and 802.1X, Infoblox DDI, and AlgoSec. If your question sits outside that, say so in the discovery call and I'll tell you honestly whether I'm the right person.